Sustainability at a Glance
Providing Trusted and Nutritious Products Through Ethical Business Practices
Providing Trusted and Nutritious Products Through Ethical Business Practices
We combine the provision of safe, quality, and nutritious food products with transparent and accountable business governance. This approach ensures that every value we create has a positive impact on consumers while upholding ethical standards throughout the operational chain.
Trusted Products
We provide consumers with a sense of security by implementing strict food safety systems and standards, ensuring halal compliance, and continuously innovating. We reinforce this commitment through transparent information and responsive customer service to maintain consumer trust in every product.
Product Safety and Quality Standards
To strengthen quality assurance, we apply national and global standards at every stage of the supply chain.
Material Handling
We implement Good Material Handling as part of our commitment to maintaining product quality and safety. We manage each material through standardized processes for receiving, storing, moving, and distributing, while applying FIFO (First In, First Out) and FEFO (First Expired, First Out), traceability, and controls to prevent damage and contamination. This practice ensures that material quality remains consistent at every stage of the supply chain.
Manufacturing
Since 2025, we have upgraded our food safety standards by transitioning from ISO 22000 to FSSC 22000, a globally recognized certification scheme. We are implementing this transition in stages across all our facilities. We also implement the Veterinary Control Number (NKV) to maintain hygiene and food safety standards in accordance with applicable regulations. Through an integrated food safety system, we ensure that every product we produce meets quality and safety standards for consumers.
Distribution
We implement and certify the Processed Food Safety Management System (SMKPO), Halal Product Assurance System (SJPH), and Veterinary Control Number (NKV) across our national depot network. We also implement Brand Reputation through Compliance Global Standard Storage & Distribution (BRCGS S&D) across our Distribution Center network.
Consumers
We have implemented the CRQS (Consumer Relevant Quality Standard) System since 2024, and it now covers all operational areas, including factories, distribution centers (DCs), and depots.
Product Innovation
Product Innovation
At Garudafood, innovation means developing products that are more relevant to consumer needs while providing added value to society and the environment. We integrate consumer insights, food science, and responsible business practices into every stage of product development. We strengthen this effort through collaboration with various parties across the value chain to deliver the best and most meaningful products.
Product Innovation
Through continuous innovation, we strive to provide products that are safe, high-quality, nutritious, and ethically produced. These innovations include:
Responsible Raw Material Selection & Packaging
We work with qualified suppliers to maintain the quality and integrity of raw materials while continuing to develop packaging innovations that reduce environmental impact without compromising product safety.
More Nutritious & Relevant Products
We continue to develop products with improved nutritional profiles while maintaining taste, consumer experience, and alignment with current lifestyles. In 2025, Clevo Full Cream met the "healthier choice" criteria stipulated by BPOM.
Trusted Quality, Safety, and Claim Assurance
We subject every product to rigorous quality and food safety assessments before it reaches consumers. We also ensure that our product claims comply with applicable regulations to maintain transparency and consumer trust.
Information and Labeling
Transparency of information is part of our commitment to maintaining consumer trust. All Garudafood products provide complete information on composition, nutritional value, packaging recycling guidelines, and customer service contacts to support informed consumption decisions. We present the information on labels clearly, make it easy to understand, and ensure compliance with applicable laws and regulations so that consumers can access accurate information before purchasing or consuming our products. We also periodically review product information and labelling to ensure that changes to formulation, packaging, or regulations are accurately reflected on the label.
Customer Satisfaction
Consumer satisfaction provides important input for us to continuously improve the quality of our products and services. We regularly monitor feedback through surveys and official communication channels, including the 24/7 virtual assistant "Tanya Putri.”
Consumer Experience & Engagement
We provide opportunities for consumers to learn directly about the processes and quality standards behind our products. We began this initiative with the inauguration of Gery X-Quest at our factory in Gresik, East Java, in 2019. Gery X-Quest is the first digital factory visit gallery in Indonesia to combine education with Augmented Reality (AR) and Virtual Reality (VR) technology.
We continued this commitment through Chocolatos X-Quest in 2025, an immersive technology-based educational tourism attraction (LED Immersive 5DX-perience) directly integrated with the Garudafood factory in Sumedang, West Java. The facility also features a Chocolatos Café and merchandise outlets to strengthen consumer engagement and understanding of Garudafood products.
Integrity of Business Practices
We maintain stakeholder trust by upholding integrity in every business practice. We apply consistent ethical standards to all employees and partners and establish monitoring measures and work procedures to ensure consistent implementation.
Anti Bribery and Anti Corruption
Integrity is the foundation of all our business activities. The Company implements an Anti-Bribery and Anti-Corruption Policy based on a zero tolerance principle toward all forms of bribery and corruption. This policy supports business continuity, strengthens the implementation of Good Corporate Governance (GCG), and ensures that all business activities comply with ethical standards, transparency principles, and applicable laws and regulations.
We demonstrate this commitment by regularly identifying, assessing, and mitigating bribery and corruption risks to strengthen the corporate governance system. As part of our efforts to prevent bribery and corruption, the Company also regularly conducts Ethics & Compliance training for the Board of Commissioners, Directors, and employees to strengthen a culture of integrity and compliance. In addition, the Company communicates anti-bribery and anti-corruption principles to all business partners to encourage an ethical and integrity-driven business ecosystem.
Personal Data Protection
In line with the Company's commitment to protecting personal data and complying with Law Number 27 of 2022 concerning Personal Data Protection (PDP Law), the Company implements various measures to protect the personal data of employees, business partners, and other stakeholders. We demonstrate this commitment by strengthening internal policies and procedures, improving information system security, and implementing outreach and training programs for employees to ensure that personal data management is safe, responsible, and compliant with applicable laws and regulations.
Violation Reporting System
We provide a secure and confidential Whistleblowing System (WBS) for employees and the general public to report suspected ethical violations, fraud, discrimination, harassment, or procedural irregularities. We handle every report while strictly maintaining the confidentiality of the reporter.
Reports can be submitted via:
Email: internal.audit@garudafood.co.id
WhatsApp: 0812-9421-9779
Web Portal: Access by scanning the QR code on the poster
Sustainable Supply
The continuity of our production depends on a reliable supply of quality raw materials. We manage our supply chain to meet these needs sustainably while maintaining environmental, social, and ethical considerations throughout the procurement process.
The continuity of our production depends on a reliable supply of quality raw materials. We manage our supply chain to meet these needs sustainably while maintaining environmental, social, and ethical considerations throughout the procurement process.
Our strategic steps include:
Partnership
We believe sustainable business growth goes hand in hand with the welfare of surrounding communities. Through our Creating Shared Value approach, we not only ensure the availability of quality raw materials but also support our partners in growing through fair pricing, technical assistance, production facilities, and easy access to financing.
Fresh Milk Partnership
In Central and East Java, we assist dairy farmers and milk cooperatives in gradually increasing the quantity and improving the quality of fresh milk supplies. We also process food waste and production waste into animal feed, allowing the economic and environmental benefits of this program to circulate back to our partners.
Peanut Partnership
Garudafood's peanut partnership covers areas across Java. We partner with farmers from the initial land selection process through harvest assistance to meet the Company's needs. In addition to the peanuts produced, partners reuse agricultural waste in the form of stalks and plants as fertilizer and animal feed to support an independent agricultural ecosystem.
